Craig Hamill

Directed enterprise technology strategy for a global safety science research organization, managing a $5M annual technology budget to enable revenue growth, expand research contract opportunities, and improve operational efficiency while strengthening cyber and compliance posture.

• Enterprise Digital Transformation: Operational technology lead in UL’s divestiture into non-profit and for-profit entities. Designed and delivered new cloud and end-user infrastructures from the ground up, executing a seamless separation of IT environments for 500+ employees with zero downtime.
• Technology Modernization: Modernized research computing by deploying HPC clusters and optimized infrastructure, increasing compute capacity ~200% and sharply reducing runtimes. Delivered $2.3M in cost avoidance and cut provisioning time by 75% via Terraform/Azure IaC. Defined a multi-year IT operating model spanning governance, portfolio management, and risk/compliance (NIST CSF 2.0, 800-171, ISO 27001).
• Enterprise Architecture: Led the TOGAF-aligned enterprise architecture roadmap across cloud, security, and data/analytics; chaired the Architecture Review Board. Improved availability from 97% to 99.5%, reduced deployment lead time by 30%, avoided ~$500K in redundant solutions, and increased integration throughput by 40%.
• Innovation Leadership: Architected and delivered the “Lab of the Future” program, deploying AI/ML and XR solutions across global safety-science institutes. Enabled $5M+ in new research contract opportunities through federal compliance certifications (FedRAMP, NIST CSF, 800-171, 800-53), supporting 15+ additional studies annually worth $4M+ in revenue.
• Cybersecurity: Led security awareness and role-based training for 500+ employees. Delivered tailored training for researchers, lab staff, and executives on secure data handling, identity, phishing, and incident reporting — embedding cybersecurity into day-to-day operations.
• IT Service Excellence & Knowledge Management: Increased service delivery efficiency by 55% through ITIL implementation, cutting average incident resolution time from 48 to 8 hours and improving researcher productivity by an estimated $600K annually.
• Center of Innovation (COIN): Launched ULRI’s first Center of Innovation, an industrial metaverse lab combining IoT, XR, and AI. Generated 12 new research prototypes, attracted $3M+ in pilot funding, and unlocked $8M+ in new revenue potential by partnering with the World Economic Forum, Microsoft, and Meta to define global safety standards for immersive technologies.
• Executive Technology Advisor: Served as the institute’s senior-most technology leader on the executive team, shaping enterprise architecture and technology strategy and steering multi-million-dollar R&D technology investments.

Led IT transformation for a research-intensive engineering school, managing a $3.5M budget and modernizing infrastructure, cybersecurity, and research computing to support faculty, staff, researchers, students, National Labs, and public/private partners.

• IT Strategy and Leadership: Defined a new IT strategy and vision in partnership with university leadership, focused on enabling cutting-edge research. Modernized technology lab solutions that supported four years of growth in research output.
• Cloud & Research Computing: Deployed a hybrid cloud architecture combining on-premises HPC with AWS, GCP, and Azure. Reduced time-to-science from weeks to hours, accelerating experimentation across quantum computing and materials science.
• Cybersecurity & Compliance Excellence: Implemented advanced threat detection (CrowdStrike, Rapid7) and strict access controls. Achieved full compliance with NIST 800-171 and ISO 27001, eliminating major incidents and improving endpoint, identity, and response posture.
• Service Improvement & Collaboration: Introduced ITIL-based service management and a SharePoint intranet for internal communication. Drove user satisfaction to an all-time high through transparency and self-service tooling.
• Innovation Projects: Architected high-impact projects including a Salesforce CRM unifying students, alumni, and partners — positioning the school as a technology frontrunner within the university.

Scaled and governed enterprise infrastructure and security through high-growth expansion from regional 3PL to national provider; partnered closely with software teams to architect and engineer proprietary TMS platforms and customer-facing systems.

• Enterprise Infrastructure: Designed a cloud-agnostic architecture supporting 500+ concurrent users, resilient networks, and virtual server clusters across 5 office hubs and 3 data centers — achieving 99.99% uptime for critical platforms.
• Disaster Recovery & Business Continuity: Established a comprehensive DR/BCP program with live replication and regular failover drills. Protected the business through multiple potential outages with zero data loss.
• Operational Efficiency & Cost Control: Streamlined IT operations and vendor management, saving ~$500K through negotiated contracts and cloud optimizations.
• Team Leadership: Mentored junior engineers into leadership roles and fostered close alignment with software development teams, accelerating deployment cycles for the company’s proprietary TMS.
• Security Enhancements: Led company-wide security upgrades including network segmentation, endpoint encryption, and enhanced monitoring.